Terms of service

Last Updated: [09 May 2025]

Welcome to Al-Shahzadi HK Ltd. ("we", "our", "us"). These Terms of Service govern your use of our website located at https://www.alshahzadi.com or https://www.ashkcarpet.com and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms.

1. Use of Our Website

You agree to use our site for lawful purposes only. You must not use our website in a way that may damage, disable, overburden, or impair the site or interfere with any other party's use.

2. Products and Services

We specialize in fine hand-woven carpets. All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.

3. Pricing and Payment

All prices are listed in HK$ (Hong Kong Dollars) and are subject to change without notice. We accept payments through Shopify's secure checkout system. You agree to provide current, complete, and accurate purchase and account information.

4. Shipping and Delivery

We offer local and international shipping is offered please contact us for those rates. Delivery times may vary based on location and shipping method. Al-Shahzadi HK Ltd. is not responsible for delays caused by the shipping carrier/courier or customs.

5. Returns and Exchanges

Due to the unique nature of our hand-woven carpets, all sales are considered final unless otherwise stated. If you have concerns about your purchase, please contact us at sales@alshahzadi.com or WhatsApp +852-2834-8396 within 5 days of receiving your order.

6. Intellectual Property

All content on our website—including images, text, and logos—is the property of Al-Shahzadi HK Ltd. and is protected by copyright laws. You may not use our content without our express written permission.

 

 

7. Disclaimer

We strive to ensure the accuracy of the information on our website. However, we do not warrant that product descriptions, prices, or other content is complete, reliable, current, or error-free.

8. Limitation of Liability

To the fullest extent permitted by law, Al-Shahzadi shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our website or products.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR, China.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with the updated effective date.

11. Contact Information

For any questions about these Terms of Service, please contact us at:

Al-Shahzadi HK Ltd.
Phone/WhatsApp:     +852.2834.8396
Fax:                             +852.2834.9821
Website:                     https://www.alshahzadi.com or https://www.ashkcarpet.com